Apple testing ‘Live Notes’ AI system to record Genius Bar sessions: report

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Apple is piloting a new AI-powered system called Live Notes at select retail locations. This feature transcribes conversations between Genius Bar employees and customers, adding the record to the employee's iPad. The system is currently opt-in, requiring agreement from both parties. According to reports, the primary goal of this technology is to save workers time and allow them to focus more on the customer instead of manually taking notes during repair appointments.
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