Building an Incident Assistant That Recommends Mitigations but Leaves Production Control to Engineers

OpsMind is an AI-powered production incident-response agent designed to prevent redundant investigations. While traditional tooling monitors current metrics, OpsMind remembers organizational knowledge from previous outages, post-mortems, and runbooks. It addresses the issue of scattered experience by recalling related incidents to assist engineers. To ensure safety, the system recommends mitigations and helps organize investigation plans but does not execute remediation against production, leaving final control to engineers to avoid potentially damaging unverified diagnoses.