RPA vs Agentes de IA: ¿cuándo usar cada uno?

Mexican companies are deploying AI agents to deliver measurable value in areas such as customer service, sales, operations, and analytics, as illustrated by ten real‑world use cases. Meanwhile, RPA tools like UiPath and Automation Anywhere remain relevant, and the best projects combine traditional bots with AI agents. Proper AI model selection, avoiding generic presets, is also crucial for quality results.