United Airlines Blocks AI Agents Like Muse and Instinct From Booking Flights

United Airlines announced a ban on AI agents such as Muse and Instinct from booking its flights, covering reservations made directly on the airline’s app and website as well as through travel agencies and aggregators. The move follows privacy and security concerns, warning that sharing account credentials with third‑party AI assistants can expose sensitive data and lead to unauthorized purchases, account changes, or mileage misuse. United also noted that using AI for check‑in may violate federal regulations.