Meta Is Reportedly Testing a Human Concierge for Its Muse AI Agent

Meta has unveiled Muse Charm, a keychain-sized AI device for its Muse agent, potentially shifting revenue models from ads to transactions. Additionally, Meta is testing a human concierge for Muse to handle phone calls for users, following reports that some businesses hang up on the AI. Launched September 8, Muse can book appointments and check stock. Meta recently enabled this human-assisted option for half of its employees to ensure smoother interactions with US businesses.