Microsoft says service is returning to normal, AI not to blame for ‘historic’ outage

Microsoft reported that its services were returning to normal after a historic global outage that disrupted millions of users on Friday, with the company stating that AI was not responsible. The outage affected Microsoft 365 email, cloud, and AI services, prompting an extended email timeout of 48 hours to protect delayed mail. Microsoft issued a deep apology and confirmed recovery actions were ongoing.