Salesforce reels in customer support AI specialist Fin for $3.6B

Salesforce has acquired the AI customer service platform Fin for $3.6 billion to enhance Agentforce, its enterprise platform for building custom AI agents. By integrating Fin's team and technology, Salesforce aims to automate business tasks more effectively. Fin reports that its AI agents can resolve three-quarters of customer queries without human assistance. This acquisition focuses on improving automated support capabilities and expanding the functional reach of the existing Agentforce ecosystem for global enterprise clients.