Should you say “please” to a chatbot? One company thinks so

Anthropic is implementing a new policy starting November 12 that bans sustained, needless cruelty toward its Claude AI chatbot. The company is establishing guidelines on what behavior is allowed and what is prohibited. This move comes as experts emphasize that the tone used when interacting with AI matters. The policy aims to regulate how users treat the chatbot, ensuring that interactions do not cross into unnecessary cruelty while maintaining the functional utility of the AI system.