Smart Routing: AI-Driven Conversation Flow for India SMBs

Small businesses in India struggle with fragmented customer communication across WhatsApp, Instagram, SMS, Web Chat, and Email. Managing these channels in isolation causes delayed responses, duplicated efforts, and revenue leakage. GoSumo addresses these issues with its smart routing feature, which consolidates all inbound conversations into a single AI-driven interface. This system automatically assigns messages to the most suitable team members, ensuring a predictable flow that improves customer experience and prevents leads from being ignored.