Uber lays off 10 percent of its customer service team in favor of using AI

Uber has laid off 10 percent of its global customer service team to integrate AI. This action marks the first time the company has explicitly linked staff reductions to artificial intelligence gains. The layoffs occur as AI replaces human roles within the global customer service network. By prioritizing AI over human staff, Uber is restructuring its support operations, confirming that technological advancements are directly driving the reduction of its customer service workforce across the organization.